Chase Africa Safaris (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our safari-planning services.
- INFORMATION WE COLLECT
We collect personal information in the following ways:
1.1 Information you provide directly:
- Name, email address, phone number, and country of residence
- Travel preferences, interests, and trip requirements
- Passport details (only when necessary for bookings)
- Payment information processed securely through trusted third-party providers
1.2 Information automatically collected:
- IP address, device information, and browser type
- Website usage data such as pages viewed and time spent on site
- Cookies and similar tracking technologies
1.3 Information from third parties:
- Lodges, camps, airlines, and operators assisting with your travel arrangements
- Marketing and analytics tools such as Google Analytics and Meta Pixel
- HOW WE USE YOUR INFORMATION
We use your information to:
- Create customised safari itineraries
- Make bookings on your behalf
- Provide customer support before, during, and after your safari
- Improve our website, customer experience, and marketing activities
- Send newsletters and updates if you have opted in
- Comply with legal and regulatory obligations
- LEGAL BASIS FOR PROCESSING
We process your personal information based on:
- Your consent
- The need to perform our contract with you
- Legitimate interests in improving our services
- Legal obligations where required
- HOW WE SHARE YOUR INFORMATION
We only share your personal information with:
- Lodges, hotels, safari camps, and activity providers
- Airlines, charter operators, and transfer companies
- Payment processors
- Trusted marketing and analytics providers
- Legal authorities when required
We do not sell or rent your personal data.
- INTERNATIONAL DATA TRANSFERS
Because we operate across Africa and internationally, your information may be transferred to partners outside your home country. We ensure these partners follow reasonable data-protection standards.
- DATA SECURITY
We implement appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
- DATA RETENTION
We keep your personal information only as long as necessary to:
- Provide our services
- Comply with legal or tax requirements
- Resolve disputes
- Support future bookings and client relationships
- YOUR RIGHTS
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion
- Withdraw consent
- Object to processing
- Request data portability
- Lodge a complaint with your data protection authority
You can contact us at [Insert Email] to exercise these rights.
- COOKIES AND TRACKING
We use cookies and analytics tools to enhance your browsing experience and improve our marketing. You may manage cookies through your browser settings.
- EMAIL MARKETING
We only send marketing emails if you opt in. You may unsubscribe at any time.
- CHILDREN’S PRIVACY
Our services are not directed to children under the age of 16, and we do not knowingly collect information from minors without parental consent.
- EXTERNAL LINKS
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
- CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
- CONTACT US
If you have any questions or concerns regarding this policy or how your information is handled, please contact:
Chase Africa Safaris
Email: info@chaseafricasafaris.com
Website: www.chaseafricasafaris.com
South Africa